Our policy is to protect your rights and guarantee your satisfaction with the service(s) that we provide. It is not affected by your rights under the Consumer Rights Act 2015. To allow us to provide a quality service as efficiently as possible, you need to: ❖ Inform our staff if you are allergic to any chemicals or substances before receiving any service. ❖ While receiving any service please provide our staff with your feedback and or comments on their services so our staff can satisfy your requirements straight away. ❖ Inform the staff /salon manager immediately if you have any concerns relating to the salon, the staff, or any service. ❖ Inform the staff /salon manager immediately if you have any concern that you have any infection or any other abnormal reaction or condition concerning your nails. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. ❖ Enhancements and gel polish manicures are guaranteed for 48 hours after your appointment. If you lose an enhancement or notice chips or lifting within 48 hours, please call us to schedule a free repair. ❖ You must arrange an appointment to have your nails fixed within 5 days after your initial service. ❖ Repairs after 3 days or for breakages, tears, and corner breaks will be charged. ❖ Traditional polish services are not guaranteed. ❖ We will not be responsible for any infected nails. (Our tools and equipment are thoroughly disinfected and will be presented for your inspection) REFUNDS No cash refunds will be given after you have left the salon. As soon as you have walked out of the salon door that means you have accepted and are happy with the service provided to your nails. ❖ If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied. ❖ No refund will be given because you have simply changed your mind. ❖ We will redo any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. ❖ If you are still not happy after we fixed your nails and request a refund, then you have to go through our Customer Complaint Procedure by writing to us, state the reason for your unsatisfied after we re-did your nails, the photo of the evidence of the nails that were fixed by us. We stand by our services and guarantee your satisfaction. Your safety is our utmost concern. Our environment design to bring comfort and relaxation. We thank you for the opportunity to serve you. AnhDo Do Owner /Creative director